contact
If you or someone you know are interested in working with one of our practitioners, please complete this preliminary questionnaire.
For all other enquiries, please complete the contact form below or email us directly at careteam@zebrasaus.com.au.
We are currently accepting new referrals for physiotherapy, occupational therapy, exercise physiology and our movement classes.
Due to the demand for our offerings, we are currently running a priority care list for all new enquiries. If you are interested in accessing care at Zebras Australia, please complete this preliminary questionnaire and we will be in touch as soon as possible.
Waiting times range from 8-12 weeks dependent on the practitioner.
Please note, Melissa Williams and Andrew Fitzgerald are currently at capacity and no longer accepting new referrals.
As primary care practitioners, we do not require a referral to commence your care at Zebras.
Our intention is to connect you with the right service and the right practitioner at the right time, as we know how important this is.
So important we have appointed a role - with a background in healthcare, might we add - to receive and triage all new enquiries.
Our health liaison officer carefully considers your presentation, preferences, availability and financial circumstances where applicable. You’re more than welcome to be involved in this process by setting up a short discovery call with us.
Timing is everything. If you’re not ready for us, you won’t lose your place in the queue. If there are no significant changes on your end, there’s no need to complete another enquiry. You’re welcome to contact us when you’re ready and we’ll do our best to accommodate your preferences.
We are currently accepting referrals for those aged 16 years and older.
For those under this age, please reach out to our friendly client experience team and we may be able to connect you with a suitably experienced practitioner within our network.
Formal diagnosis of rare conditions is considerably nuanced, and as allied health practitioners, we are unable to provide formal diagnoses for the majority of conditions we see.
If you need further clarity on this, please reach out to our friendly client experience team and we may be able to connect you with a suitably experienced medical practitioner within our network.
We may be able to prepare a report for Disability Support Pension (DSP) and National Disability Insurance Scheme (NDIS) purposes for those who have engaged one or more of our services for a minimum of three months.
We can provide supporting documentation to assist in your application, and this will incur additional costs.
Please note that we are unable to complete access requests or functional capacity assessments at this point in time.
Modern technology allows our practitioners to connect and care for you from the comfort of your own home.
We provide recommendations based not just on your spoken words but on subtle non-verbal cues including facial expression, eye contact, body language, posture and orientation. For this reason, we are not able to deliver your care over the phone.
We are located on Wurundjeri Country and our address is Floor 1, 369-371 Bridge Road, Richmond.
You'll find us located on the corner of Bridge Road and Griffiths Street. There is free two hour parking available on Griffiths Street directly opposite Zebras, as well as paid parking on Bridge Road.
If you're taking public transport we are located between Tram Stops 19 and 20 on Bridge Road.
We are working towards accessibility being the standard of our business practices and have engaged external consultants to assess and make recommendations on accessibility requirements for our physical space based on the Disability Discrimination Act (DDA).
We have also implemented our own Safe (Enough) Spaces policy, which can be viewed in full here.
We recognise the important role played by service animals in the physical health and mental wellbeing of the members of our community, and on-site attendance of accredited service animals including hearing and guide dogs is permitted.
We will always endeavour to be on time.
If you arrive late for your appointment, this will likely result in a shortened appointment time.
We understand that you’re likely navigating fluctuating symptoms and capacity each day. Our practitioners are highly skilled and nimble in their approach, so rest assured we’re here for you and we can meet you where you’re at.
We can pivot to a virtual session if you can’t face the journey in, an alternative plan if you need some relief from an acute injury or flare-up or a shorter consult if you had originally opted for something longer.
Life happens. If you need to change or cancel your booking, we kindly ask for as much notice as possible so that someone else has the chance to take your place.
Up until 24 hours beforehand, no fee applies. Cancellations and non-attendances for consultations and classes inside of 24 hours may incur a full fee.
We understand the challenges faced by our community, including those living with long COVID, and we will continue to offer both in-person and virtual care options across all of our offerings to reduce the risk of transmission of COVID-19.
If you are scheduled for an in-person appointment and find yourself unwell with cold or flu-like symptoms (fever, cough, sore throat, shortness of breath, runny nose or loss of smell or taste), we ask that you refrain from attending in-person and contact us to discuss your options. Please kindly note our cancellation policy.
Our team will not attend your appointment when they are unwell with cold or flu-like symptoms, or if they test positive to COVID-19. Following COVID-19 infection, we follow the advice given by the Department of Health.
We want to reassure everyone that we continue to take the necessary precautions to ensure a safe and hygienic environment, including:
- Optimising ventilation and air flow, including the use of air purification in all consulting spaces
- Hand washing and sanitisation
- Respiratory hygiene and coughing etiquette
- Physical distancing except for the provision of direct care
- Routine cleaning using hospital grade disinfectant approved by the Therapeutic Goods Administration (TGA)’s Australian Register of Therapeutic Goods (ARTG) list
- Appropriate management of waste and linen
Our team continues to work in a hybrid format and undergo periodic training to stay up to date with infection prevention and control measures.
We welcome anyone who prefers to wear a face covering to their appointment for added protection. Complimentary surgical masks are available upon request.
Members of our team and community may choose not to wear a mask, due to any of the following reasons:
- Having a condition or disability that precludes someone from wearing a face covering
- A face covering may cause distress or anxiety
- Communication through lip reading is required
- Sensory issues
- A reasonable need to eat, drink or take medication
We ask that you be kind and respectful of others’ decisions as we navigate this post-COVID world together.
We will continue to monitor community transmission rates throughout the year, adherence and effectiveness of these protocols and adjust our policy in a timely manner as required. Updates to our policy will be published on our website.
We accept Enhanced Primary Care plans through Medicare at Zebras.
Your general practitioner can advise whether you are eligible for up to five sessions per calendar year, with rebates starting at $60.35 from 1st of July 2024.
We take payment in full after your appointment and will process your rebate through Medicare Online. Please supply your referral and Medicare card on or before your first appointment.
We accept private health insurance at Zebras.
For those attending in-person appointments, we are able to claim your private health insurance rebate on-the-spot leaving you to pay the gap between your rebate and our fee.
It’s our experience that rebates vary considerably from one provider to the next, and we recommend you contact your insurer for further information on rebates.
We accept both Transport Accident Commission (TAC) and WorkCover claims at Zebras.
For those with approved claims, you will be required to pay for your consultation in full on the day of your appointment and then have your costs reimbursed from TAC or WorkCover.
Please note, there is a substantial gap between TAC and WorkCover fees and our fees at Zebras.
Self-managed and plan-managed NDIS participants may be able to use funding for services at Zebras.
Please note, our team are not currently registered providers under the NDIS and this means that those whose packages are managed by the NDIA are unable to use their funds with us.
We offer a concession rate of 5% on subsequent consultations for healthcare card holders.
This concession rate applies to subsequent short, medium or long consultations with experienced and established practitioners only.
Our client experience team will ask to view your card to confirm your eligibility.
