contact + faqs

Thank you for your enquiry.
We'll be in touch soon.

If you or someone you know are interested in working with one of our practitioners, please complete this preliminary questionnaire.

For all other enquiries, please complete the contact form below or email us directly at careteam@zebrasaus.com.au.



frequently asked questions 

Are you accepting new referrals?

Are you accepting new referrals?

We are currently accepting new referrals for physiotherapy, occupational therapy, exercise physiology and our movement classes.

Due to the demand for our offerings, we are currently running a priority care list for all new enquiries. If you are interested in accessing care at Zebras Australia, please complete this preliminary questionnaire and we will be in touch as soon as possible.

Waiting times are influenced by a number of factors, and typically range from 8-12 weeks.

Please note, Melissa Williams is currently at capacity and no longer accepting new referrals.

Do I need a referral from my doctor to see you?

Do I need a referral from my doctor to see you?

As primary care practitioners, we do not require a referral to commence your care at Zebras but if you have one, please bring it along.

Do you accept referrals for adolescents and children?

Do you accept referrals for adolescents and children?

We are currently accepting referrals for those aged 16 years and older.

For those under this age, please reach out to our friendly client experience team and we may be able to connect you with a suitably experienced practitioner within our network.

Can you prepare a report for DSP and/or NDIS?

Can you prepare a report for DSP and/or NDIS?

We may be able to prepare a report for Disability Support Pension (DSP) and National Disability Insurance Scheme (NDIS) purposes for those who have engaged one or more of our services for a minimum of three months.

We can provide supporting documentation to assist in your application, and this will incur additional costs.

Please note that we are unable to complete access requests or functional capacity assessments at this point in time.

Do you offer telehealth?

Do you offer telehealth?

Modern technology allows our practitioners to connect and care for you from the comfort of your own home.

We provide recommendations based not just on your spoken words but on subtle non-verbal cues including facial expression, eye contact, body language, posture and orientation. For this reason, we are not able to deliver your care over the phone.

Where are you located?

Where are you located?

We are located on Wurundjeri Country and our address is Floor 1, 369-371 Bridge Road, Richmond.

You'll find us located on the corner of Bridge Road and Griffiths Street. There is free two hour parking available on Griffiths Street directly opposite Zebras, as well as paid parking on Bridge Road.

If you're taking public transport we are located between Tram Stops 19 and 20 on Bridge Road.

Is your premises accessible?


Is your premises accessible?

We are working towards accessibility being the standard of our business practices and have engaged external consultants to assess and make recommendations on accessibility requirements for our physical space based on the Disability Discrimination Act (DDA). 

We have also implemented our own Safe (Enough) Spaces policy, which can be viewed in full here.

Am I able to bring my service animal to my appointment?


Am I able to bring my service animal to my appointment?

We recognise the important role played by service animals in the physical and mental wellbeing of the members of our community.

On-site attendance of accredited service animals including hearing and guide dogs will be considered on a case-by-case basis. Please contact our General Manager Andrew at afitzgerald@zebrasaus.com.au to make your initial request.

Please note, that in the event that the animal or any other person becomes distressed whilst on-site, we will ask you to remove the animal immediately.

What happens if I arrive late?

What happens if I arrive late?

We will always endeavour to be on time.

If you arrive late for your appointment, this will likely result in a shortened appointment time at the original cost quoted to you.

What is your cancellation policy?


What is your cancellation policy?


In the event you need to change or cancel your booking, we kindly ask for as much notice as possible so that we can offer your appointment to someone waiting.

We will always endeavour to fill your appointment, however if we are unable please note that a late cancellation fee of 50% applies where less than 24 hours notice is provided and a fee of 100% applies where you do not attend your appointment without notice.

What is your COVID-19 policy?

What is your COVID-19 policy?

The safety of our community and team is of utmost importance and we will continue to closely monitor, implement and review recommendations from the Victorian State Government.

We will continue to use hand sanitiser, purify the air and keep up the cleanliness in our shared spaces.

Our team is no longer wearing face masks routinely, though we are happy to wear these at your request (and you are welcome to do the same).

If you are scheduled for an in-person appointment and find yourself unwell with cold or flu-like symptoms (fever, cough, sore throat, shortness of breath, runny nose or loss of smell or taste), we ask that you refrain from attending in-person and contact us to discuss your options.

Do you accept Medicare?

Do you accept Medicare?

We accept Enhanced Primary Care plans through Medicare at Zebras.

Your general practitioner can advise whether you are eligible for up to five sessions per calendar year, with rebates starting at $58.00.

We take payment in full after your appointment and will process your rebate through Medicare Online. Please supply your referral and Medicare card on or before your first appointment.

Do you accept private health insurance?

Do you accept private health insurance?

We accept private health insurance at Zebras.

For those attending in-person appointments, we are able to claim your private health insurance rebate on-the-spot leaving you to pay the gap between your rebate and our fee.

It’s our experience that rebates vary considerably from one provider to the next, and we recommend you contact your insurer for further information on rebates.

Do you accept TAC and Workcover claims?

Do you accept TAC and Workcover claims?

We accept both Transport Accident Commission (TAC) and WorkCover claims at Zebras.

For those with approved claims, you will be required to pay for your consultation in full on the day of your appointment and then have your costs reimbursed from TAC or WorkCover.

Please note, there is a substantial gap between TAC and WorkCover fees and our fees at Zebras.

Do you accept NDIS funding?

Do you accept NDIS funding?

Self-managed and plan-managed NDIS participants may be able to use funding for services at Zebras.

Please note, our team are not currently registered providers under the NDIS and this means that those whose packages are managed by the NDIA are unable to use their funds with us.

Do you offer concessions?

Do you offer concessions?

We are unable to offer concessions on our services at Zebras at this point in time.

We understand that cost is a significant barrier and are working towards expanding our offerings for those who are not able to be fully waged.

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