our promises
Courage starts with getting comfortable with being uncomfortable. We view conflict as a necessary ingredient for change. We turn toward difficult conversations, responding from a place of centredness and choosing our words with care. We own our mistakes, focusing on getting it right rather than being right. We lead by example and show up authentically, asking for what we need so that you can too.
we choose courage over comfort
We share a sense of curiosity about the world in which we live. We remain open to new perspectives and can hold seemingly paradoxical views. We like to ask questions, and are comfortable living in the questions posed to us. We echo the sentiment that all knowledge is imperfect. As lifelong learners, we embrace not only the process of learning, but also unlearning and relearning.
curiosity gives us life
Small acts create opportunities for meaningful connection and remind us of our shared humanity. We talk to you not about you, positioning you as the key decision-maker and an integral part of your team. We are generous and model a clear set of boundaries with our time, space and energy. We honour your lived experiences, celebrate our individual differences and warmly welcome you as you are.
look out for not-so-random acts of kindness
- Our organizational policies and procedures have been informed by the Concept of Trauma and Guidance for a Trauma-Informed Approach produced by SAMHSA.
- We are working towards accessibility being the standard of our business practices.
- We have engaged external consultants to assess and make recommendations on accessibility requirements for our physical space.
- We are aware of the Web Content Accessibility Guidelines and aim for compliance with these by annually reviewing our website content.
- Across our digital platforms, we endeavour to publish accessible copy, including use of inclusive language, descriptive captions, alternative text and colour contrasting.
- Members of our team have recently completed training in justice-focused digital marketing strategies, mental health first aid, understanding race and racism, trauma-informed yoga and accessing the National Disability Insurance Scheme.
- We are committed to undertaking at least one anti-oppression training or workshop as a team each year.
- We do not tolerate sexism, racism, transphobia, homophobia, ableism or other forms of discrimination.
- We aim to be transparent in our pricing and offer tiered pricing where possible for those who are not able to be fully waged and in turn access healthcare.
- We have supported not-for-profit organizations including the Ehlers-Danlos Society and Collective Being and intend to partner with and raise donations for more organisations that are aligned with ours in the future.
- We are privileged to choose which individuals, businesses and organizations we collaborate with, and we endeavour to avoid working with those who intentionally or unintentionally cause harm based on the body a person is in.
Beyond equity, towards justice
We are working towards providing a physical space where our team and community feel welcome, free to be themselves and able to ask for what they need.
Our space is safe "enough" because we understand our needs are different, ever-changing and it isn’t possible to create a safe space for everybody.
Here is what that looks like...
Security
- Access to our building and lift requires a secure pincode.
Communication
- We are mindful of the topics discussed, especially around potentially triggering or sensitive issues, in our communal spaces.
Environment
- We have a number of different spaces - some larger or smaller, darker or light filled - available for you to receive your care.
- Our colour palette consists of warm whites and neutrals with accents of green and black, as well as textured timbers and natural elements.
Inclusivity
- We offer gender inclusive restrooms.
Sensory
- We have installed soft, mostly dimmable lighting.
- We minimise visual clutter where possible.
- We minimise loud sounds and music where possible, and curate our own playlists.
- We minimise the use scents in our spaces.
- We have a designated area for our clients should they become overwhelmed, that includes a sensory pod and noise canceling headphones.
- We have designated times during the week which are lower sensory times. Our client experience team will be happy to share this information with you and assist with finding a time that is most suitable to your needs.
- We have a wide selection of equipment, props and fidget tools available.
Safe (Enough) Spaces
At Zebras, we believe in staying true to our word and the values we stand for. Your feedback helps us do that.
We warmly welcome you to share any areas where you feel we may not be fully aligned in our actions and commitments. We're committed to listening openly, working together to address concerns, and repairing any harm. We'll acknowledge when something has gone wrong, ask clarifying questions to better understand, and work with you to find the best outcome.
We warmly welcome you to share any areas where you feel we may not be fully aligned in our actions and commitments. We're committed to listening openly, working together to address concerns, and repairing any harm. We'll acknowledge when something has gone wrong, ask clarifying questions to better understand, and work with you to find the best outcome.
For all feedback and complaints in relation to your general experience with us, please reach out to our Practice Manager Emma Gibson at feedback@zebrasaus.com.au.
We'll let you know we've received your feedback within 24 hours and you can expect a full response within five to ten business days unless otherwise stated.
For all feedback and complaints in relation to your clinical experience with us, please reach out to our General Manager Andrew Fitzgerald at feedback@zebrasaus.com.au.
