our promises

We believe courage is essential to creating real change — both inside the consultation room and out.

  • We hold space for respectful disagreement, knowing it can lead to deeper understanding.
  • We turn toward difficult conversations with honesty, clarity and care.
  • We own our mistakes and focus on making things right, not just being right.
  • We honour our commitments — to ourselves, to each other and to you.
  • We show up authentically and ask for what we need, so you can feel safe to do the same.

COURAGE

We lead with curiosity — because learning and growth begin with asking better questions.

  • We are lifelong learners; open to learning, unlearning and relearning.
  • We value diverse perspectives and make space for all voices.
  • We share knowledge generously, so we can grow together.
  • We welcome feedback as an opportunity to improve.
  • We experiment, adapt and problem-solve with  you, not just for you.

CURIOSITY

We treat people with kindness — because relationships are at the heart of everything we do.

  • We prioritise connection, always remembering that people come first.
  • We show up with warmth, compassion and gratitude.
  • We speak with respect, and always to people, not about them.
  • We offer care and support while honouring healthy boundaries.
  • We honour our capacity each day, knowing that    our contributions will vary — and that’s part           of being human.

KINDNESS


  • We are working towards accessibility being the standard of our business practices

  • We have engaged external consultants to assess and make recommendations on accessibility requirements for our physical space


  • Across our digital platforms, we endeavour to publish accessible copy, including the use of inclusive language, descriptive captions, alternative text and colour contrasting

  • We are committed to undertaking at least one anti-oppression training or workshop as a team each year

  • We do not tolerate sexism, racism, transphobia, homophobia, ableism or other forms of discrimination

  • We aim to be transparent in our pricing and offer tiered pricing where possible for those who are not able to be fully waged and in turn access healthcare

  • We have supported not-for-profit organisations including the Ehlers-Danlos Society and Collective Beingand intend to partner with and raise donations for more organisations that are aligned with ours in the future

  • We are privileged to choose which individuals, businesses and organisations we collaborate with, and we endeavour to avoid working with those who intentionally or unintentionally cause harm based on the body a person is in

beyond equity, towards justice

We are working towards providing a physical space where our team and community feel welcome, free to be themselves and able to ask for what they need.

Our space is safe 'enough' because we understand our needs are different, ever-changing and it isn’t possible to create a safe space for everybody.

Here is what that looks like...

Security
  • Access to our building and lift requires a secure pin code

Communication
  • We are mindful of the topics discussed in our communal spaces, especially around potentially triggering or sensitive issues

Environment 
  • We have a number of different spaces - some larger or smaller, darker or light filled - available for you to receive your care in
  • Our colour palette consists of warm whites and neutrals with accents of green and black, as well as textured timbers and natural elements

Inclusivity 
  • We offer gender inclusive restrooms

Sensory
  • We have installed soft, mostly dimmable lighting
  • We minimise visual clutter where possible
  • We minimise loud sounds and music where possible, and curate our own playlists
  • We minimise the use of scents in our spaces
  • We have a designated area for our clients should they become overwhelmed, which includes a sensory pod and noise-cancelling headphones
  • We have designated times during the week which are lower sensory times. Our client experience team will be happy to share this information with you and assist with finding a time that is most suitable to your needs.
  • We have a wide selection of equipment, props and fidget tools available.

safe (enough) spaces

At Zebras Australia, we believe in staying true to our word and the values we stand for. Your feedback helps us do that.

We warmly welcome you to share any areas where you feel we may not be fully aligned in our actions and commitments. We're committed to listening openly, working together to address concerns, and repairing any harm. We'll acknowledge when something has gone wrong, ask clarifying questions to better understand, and work with you to find the best outcome.



For all feedback and complaints in relation to your general experience with us, please reach out to our Practice Manager Emma Gibson at feedback@zebrasaus.com.au.

We'll let you know we've received your feedback within 24 hours and you can expect a full response within five to ten business days unless otherwise stated.

For all feedback and complaints in relation to your clinical experience with us, please reach out to our General Manager Andrew Fitzgerald at feedback@zebrasaus.com.au.

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