our promises
Courage starts with getting comfortable with being uncomfortable. We view conflict as a necessary ingredient for change. We turn toward difficult conversations, responding from a place of centredness and choosing our words with care. We own our mistakes, focusing on getting it right rather than being right. We trust our instincts, leading fearlessly by example. We show up authentically and ask for what we need so that you can too.
we choose courage over comfort
We share a sense of curiosity about the world in which we live. We remain open to new perspectives and can hold seemingly paradoxical views. We believe we can both be right. We like to ask questions, and are comfortable living in the questions posed to us. We echo the sentiment that all knowledge is imperfect. As lifelong learners, we embrace not only the process of learning, but also unlearning and relearning.
curiosity gives us life
Acts of kindness create opportunities for meaningful connection and remind us of our shared humanity. We talk to you not about you, positioning you as the key decision-maker and an integral part of your team. We treat you with dignity and hold you in the highest regard. We practice tenderness and generosity whilst modeling a clear set of boundaries with our time, space and energy. We honour your lived experiences, celebrate our individual differences and warmly welcome you as you are.
look out for not-so-random acts of kindness
- Our organizational policies and procedures have been informed by the Concept of Trauma and Guidance for a Trauma-Informed Approach produced by SAMHSA.
- We are working towards accessibility being the standard of our business practices.
- We have engaged external consultants to assess and make recommendations on accessibility requirements for our physical space.
- We are aware of the Web Content Accessibility Guidelines and aim for compliance with these by annually reviewing our website content.
- Across our digital platforms, we endeavour to publish accessible copy, including use of inclusive language, descriptive captions, alternative text, camel case and colour contrasting.
- Members of our team have recently completed training in justice-focused digital marketing strategies, mental health first aid, understanding race and racism, trauma-informed yoga and accessing the National Disability Insurance Scheme.
- We are currently in the process of becoming accredited through Rainbow Health Australia.
- We are committed to undertaking at least one anti-oppression training or workshop as a team each year.
- We do not tolerate sexism, racism, transphobia, homophobia, ableism or other forms of discrimination.
- We aim to be transparent in our pricing and are prepared to discuss tiered pricing where feasible for those who are not able to be fully waged and in turn unable to access healthcare.
- Though there is a difference between our fees and that which is covered by the NDIS, we do not charge a gap for NDIS participants.
- We have supported a local not-for-profit organization Collective Being with a donation towards their community wellbeing program and intend to partner with and raise donations for more organisations that are aligned with ours in the future.
- We are privileged to choose which individuals, businesses and organizations we collaborate with, and we endeavour to avoid working with those who intentionally or unintentionally cause harm based on the body a person lives in.
Beyond equity, towards justice
We are working towards providing a physical space where our team and community feel welcome, free to be themselves and able to ask for what they need.
Our space is safe "enough" because we understand our needs are different, ever-changing and it isn’t possible to create a safe space for everybody.
- Access to our building and lift requires a secure pincode.
- We have a number of different spaces - some larger or smaller, darker or light filled - available for you to receive your care.
- We offer gender inclusive restrooms.
- Our colour palette consists of warm whites and neutrals with accents of green and black, as well as textured timbers and natural elements.
- We have installed soft, mostly dimmable lighting.
- We minimise visual clutter where possible.
- We minimise loud sounds and music where possible, and curate our own playlists.
- We have a designated area for our clients should they become overwhelmed, that includes a sensory pod and noise canceling headphones.
- We have designated times during the week which are lower sensory times. Our client experience team will be happy to share this information with you and assist with finding a time that is most suitable to your needs.
- We are mindful of the ways in which we as your care providers move through the space.
- We are mindful of the topics discussed, especially around potentially triggering or sensitive issues, in our communal spaces.
- We have a wide selection of equipment, props and fidget toys available.
Safe (Enough) Spaces
We want to be accountable for what we say we will do and what we stand for.
We welcome our community to highlight any areas where they feel our words and actions are not in alignment by reaching out to our Managing Director Melissa Williams at mwilliams@zebrasaus.com.au.
We are committed to actively listening to any feedback and a collaborative response to repair. We promise to acknowledge the harm caused, ask clarifying questions so that we can fully understand and ask what outcome you would like to see.
We welcome our community to highlight any areas where they feel our words and actions are not in alignment by reaching out to our Managing Director Melissa Williams at mwilliams@zebrasaus.com.au.
We are committed to actively listening to any feedback and a collaborative response to repair. We promise to acknowledge the harm caused, ask clarifying questions so that we can fully understand and ask what outcome you would like to see.
Holding ourselves accountable
